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Complaints, Service Requests & Info
Recology Mountain View Customer Service
M-F 7:30 a.m. to 4:30 p.m.
650-967-3034
Billing Inquiries
Finance & Administrative Services Department
Utility Billing System
650-903-6317
City Solid Waste & Recycling Program Ideas
650-903-6311
Submit your questions, suggestions, compliments,concerns, or track your existing request online.
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California's Electronic Recycling Act enacted legislation that made it illegal to dispose of any device with a circuit board into the garbage. E-waste is any consumer product which contains a circuit board, mercury thermostat or has an electronic screen larger than
4 inches.
E-waste includes musical greeting cards, televisions, computers and monitors, VCR/DVD players, cell phones, answering machines, fax machines, digital cameras, electronic space heaters, thermostats, toys, or any consumer electronic devices.
WHERE TO RECYCLE E-WASTEPlease do not put E-waste in garbage or recycling carts because their lead, copper, mercury or chromium components can pollute the environment. They are banned from disposal (garbage) but may be safely disposed through the programs listed below.
All E-waste collected by Recology or taken to the SMaRT Station are properly handled to destroy information on them before being recycled for metals and plastics. All data-containing devices, such as computers, laptops, hard drives, and disks are punch-pressed or shredded or crushed to destroy data and protect privacy. No whole items are reused or shipped overseas.
| On Call Plus Clean Up Appointment Program (No Fee)
Recology Mountain View (650-967-3034)
Eligibility: All homes except large apartment complexes (9+ units)
Appointments may be exchanged with Voucher to SMaRT Station | - Air conditioners*, refrigerators*, freezers* (one each no fee)
- Batteries (household1)
- Cell phones2, telephones, answering machines
- Computer monitors and laptops
- Computer disk drives
 - Fax machines, calculators
- Keyboards, mouse
- Microwaves (and gas or electric stoves*)
- PDAs, camcorders, digital cameras
- Printers, scanners
- Radios, stereos, tape players/recorders
- Televisions
- Tires (up to 4 passenger tires)
- VCRs, DVD players
- Washer/dryer*
- Water heaters*
*Item is not an E-waste but is accepted in the On Call Plus & Voucher clean up program at no fee |
| | SMaRT Station | | | 301 Carl Road, Sunnyvale (408-752-8530) | | | No fee for Residents using Vouchers under the On Call Plus program above | | - Batteries (household1 and vehicle)
- Cell phones2, telephones, answering machines
- Computer monitors, laptops, disk drives
- Fax machines, printers, scanners, calculators
- Fluorescent tubes, compact bulbs
- Keyboard, mouse
- Microwave
- PDAs, camcorders, digital cameras
- Radios, stereos, tape players/recorders
- Sharps (hypodermic needles) (not e-waste but still hazardous)
- Televisions
- Thermometers, thermostats
- VCRs and DVD players
| | 1 Household batteries may also be recycled through the residential curbside program (Recology Mountain View 650-967-3034).
2 Cell phones may be taken back to retail stores. See list of participating stores and service providers.
California Product Stewardship Council
Although we have provided a variety of ways above to help you properly dispose of these hazardous items, the costs are ultimately born by local government and ratepayers instead of by the manufacturers who produce the goods and the retailers who sell them. As a consumer you can help drive product stewardship by making informed decisions about the products you purchase, patronizing businesses with take-back programs, and encouraging manufacturers to make consumer goods with less toxicity and more recyclability. For more information on what you can do, visit the California Product Stewardship Council's website at http://www.calpsc.org/index.html.
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