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Complaints, Service Requests & Info
Recology Mountain View Customer Service
M-F 7:30 a.m. to 4:30 p.m.
650-967-3034
Billing Inquiries
Finance & Administrative Services Department
Utility Billing System
650-903-6317
City Solid Waste & Recycling Program Ideas
650-903-6311
Submit your questions, suggestions, compliments,concerns, or track your existing request online.
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On Call Plus Clean Up Days
The On Call Plus Clean Up Program is a curbside collection service available to residents living in homes, condominiums, townhouses and mobile homes. (Apartment managers can call to arrange a complex-wide special collection or haul items directly to the SMaRT Station®.) If you are uncertain if you qualify, please call Recology at 650-967-3034.
Residents can schedule three free appointments year-round by calling Recology at 650-967-3034. Appointments expire in mid-December (to allow for holiday tree collection) and are not transferrable to other properties. Appointments may also be exchanged for a SMaRT Station Voucher (below) where residents self-haul items to this transfer facility for recycling or disposal.
Each appointment can be used to set out extra trash, recyclables and yard waste in an 8'L x 4'W x 4'H area PLUS up to 3 bulky goods such as a washer, dryer, water heater, microwave, sofa, furniture, and mattress at no charge. Keep items separated for collection by different trucks. Items must be bagged, boxed or bundled so the driver can easily place them in the truck. There is a 50 pound weight limit per container.
Most types of bulky goods are accepted in the On Call Plus Clean Up appointment program at no charge. However, there is a small fee for items containing hazardous materials or needing special handling such as refrigerators, computer monitors, televisions, and up to 4 passenger vehicle tires. To avoid the fee for these items, exchange the On Call Plus curbside appointment for a Voucher to self-haul them to the SMaRT Station (see Vouchers below).
For more detailed information about what is accepted and how to set out, see the chart below or call Recology at 650-967-3034. For more information on E-Waste and Household Hazardous Wastes, visit the related links shown to the left.
SMaRT Station Vouchers
Residents may exchange any of the above clean up appointments for a Voucher to haul items directly to the SMaRT Station at no charge (open 7 days a week) . Proof of residency is required. To obtain vouchers, please telephone Recology at 650-967-3034 about a week before your clean up and they will mail one to you. The vouchers are good for the same items as an On Call Plus curbside appointment above, including some types of bulky goods that Recology charges a fee for special handling.
For more detailed information about what is accepted and pictures about On Call Plus, see the chart below, click on a sample voucher, or call Recology at 650-967-3034. Vouchers expire December 31st and are not transferrable to other properties. Note: A voucher is not needed to recycle computer monitors, televisions, microwaves, stereos, cell phones and other e-wastes at the SMaRT Station (free of charge). For more information on E-Waste and Household Hazardous Wastes, visit the related links shown to the left. Extra & Special Collection Services
If you have used all of your On Call Plus Clean Up Days or Voucherrs, or are not eligible for this program because you live in an apartment, other clean up services are available. Recology will also pick up extra garbage, recycling, yard trimmings and bulky goods from the curbside for a small fee. Items must be bagged, boxed or bundled so the driver can easily place them in the truck. Please contact Recology at 650-967-3034 for more information. Residents may also haul items directly to the SMaRT Station, which is open 7 days a week (fees may apply). 
Call Recology at 650-967-3034 to schedule a curbside collection. Keep items separated for collection by different trucks.
Items must be bagged, boxed or bundled so the driver can easily place them in the truck. There is a 50 pound weight limit per item.
| RECOLOGY SERVICES | | Accepted at Curbside No Fee | How to Prepare for Pick-Up | | Garbage | Bag, box or bundle – 50 pound weight limit per item | | Recyclables | Bag, box or bundle – 50 pound weight limit per item | | Cardboard boxes | Flatten and tie or tape into bundles up to 3’ x 3’ in size | | Carpet (no more than 6” in diameter) | Tie into bundles, no more than 4’ long | | Consumer electronics (radios, CPUs, VCRs, printers, etc.) and small household goods | Place items in bags or boxes for free pick up. Recology charges fee for computer monitors and televisions. (No fee if Voucher used in lieu of appointment) | Construction materials (light construction)
doors, windows, plastic sheds, lumber, sinks, toilets, drywall, electrical, plumbing. | This service is intended for do-it-yourself residents performing light construction. Bag, box or bundle - 50 pound weight limit per item or box. Different trucks are used to pick up different-sized materials (garbage truck, rear loader, flatbed truck). Call Recology first to ensure it can be collected; or you can self-haul with a free Voucher (in lieu of curbside appointment) to the SMaRT Station. If you need or prefer a debris box (fee), please call Recology as they are the City's exclusive hauler for debris and recycing services. All items are taken to the SMaRT Station for recycling. | | Large appliances and household furniture (washer, dryer, water heater, couch, chair, mattress) | Stack household furniture at curbside. Keep all items away from traffic. Recology charges fee for refrigerators, freezers and air conditioners. (No fee if you self-haul items with a free Voucher in lieu of curbside appointment.) | | Tree branches (no more than 6” in diameter) | Tie into bundles, no more than 4’ long. No tree stumps. | | Items Requiring Extra Fees | How to Prepare for Pick-Up | | Refrigerators, air conditioners, freezers, computer monitors, laptops, televisions and up to 4 passenger vehicle tires | Remove or securely tape doors closed of refrigerator or freezer to prevent curious children or animals from becoming trapped inside. Keep all items away from traffic. | | NOT Accepted Curbside | How to Dispose (fees may apply) | | Concrete, soil, rock, tree stumps | Take to SMaRT Station or call for roll-off box. | | Household hazardous waste (such as paint, pesticides, pool chemicals, fluorescent lights) | See page 3 for household hazardous waste services | | Construction materials and debris too large, heavy or dangerous for pick up service (boxes of tiles, concrete, rock, stumps, windows) | Call Solid Waste staff for possible donation locations 650-903-6311; or take to SMaRT Station 408-752-8530; or order a roll-off box (Recology at 650-967-3034). | |
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